Question 1

What type of cargo or moves do you handle?

Accepted Answer

We handle residential moves, office relocations, and general freight. Our carriers have vehicles of different capacities: motorbikes, vans, pick-ups, cargo vans, and flatbed trucks.

Question 2

How much does a move cost?

Accepted Answer

The price is calculated based on distance, vehicle type, and cargo volume. You'll always know the exact cost before confirming. No surprise charges.

Question 3

Are the carriers verified?

Accepted Answer

Yes. All carriers go through a verification process that includes documents, background checks, and vehicle inspection. Your move is in professional hands.

Question 4

How does payment work?

Accepted Answer

We accept credit/debit cards, bank transfers, and cash. Payment is processed securely through our platform.

Question 5

Can I track my move in real time?

Accepted Answer

Yes. From the app you can see the carrier's location in real time throughout your entire move or shipment.

Question 6

What happens if my cargo is damaged?

Accepted Answer

All moves and shipments include insurance coverage. If anything happens, our support team will assist you with the claims process.

Question 7

How much does a driver earn doing moves?

Accepted Answer

Earnings vary depending on vehicle type, distance, and trip frequency. Drivers receive a competitive percentage of each service.

Question 8

What cities do you operate in?

Accepted Answer

We operate in Bogotá, Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Santa Marta, Ibagué, Cúcuta, Manizales, Armenia, Villavicencio, Pasto, Montería and the Sabana de Bogotá.

Question 9

Do you handle full apartment moves?

Accepted Answer

Yes. With TCM you can request a full apartment, house, or office move. Choose the vehicle size based on volume: a cargo van for smaller apartments, a flatbed truck for larger moves.

Question 10

How far in advance should I book my move?

Accepted Answer

You can request a move at any time. For specific dates we recommend booking at least 24 hours in advance. We also handle urgent requests subject to availability.

Frequently Asked Questions